Payment and Invoices
VOLANTEZA PAYMENT & INVOICE POLICY
SECURE PAYMENT ENVIRONMENT
Your trust is our priority. At VOLANTEZA, we invest heavily in protecting your information using industry-leading security technologies and encryption protocols. Our e-commerce platform is certified for information security management and fully complies with Payment Card Industry Data Security Standards (PCI DSS), ensuring your payment data is processed in a secure, private environment. We never store your complete card details on our servers—all transactions are processed through certified payment gateways that meet the highest security standards.
ACCEPTED PAYMENT METHODS
- Credit & Debit Cards (Visa, Mastercard, American Express, Discover)
- PayPal
- Apple Pay / Google Pay
- Shop Pay
WHEN YOU'LL BE CHARGED
Your card will be charged once your order is confirmed and begins processing. You'll receive an email confirmation with your invoice immediately after payment is successful.
ABOUT PRE-AUTHORIZATIONS
When you place an order, your bank may place a temporary pre-authorization hold on your account to verify funds are available. If your order is modified, cancelled, or if there's a payment issue, this hold will be automatically released by your bank within 3-7 business days. If you see both a pre-authorization and a charge, don't worry—the pre-authorization will drop off. If it doesn't release within 7 days, please contact your bank to expedite the removal.
INVOICES
A digital invoice is automatically sent to your email once payment is processed. Need another copy? Log into your account or contact us at support@volanteza.com.
COMMON PAYMENT QUESTIONS
Q: Why was my payment declined? A: Payment declines can happen for several reasons: insufficient funds, incorrect card details, expired card, or your bank flagging the transaction as unusual. Try these steps: verify your card information is correct, ensure you have sufficient funds, contact your bank to authorize the transaction, or try a different payment method. Still having trouble? Email us at support@volanteza.com—we're here to help.
Q: Can I use multiple payment methods for one order? A: Currently, we accept one payment method per order. If you'd like to split payment, consider using a digital wallet that allows you to combine payment sources.
Q: I see two charges on my account—am I being charged twice? A: You're likely seeing a pre-authorization hold and your actual charge. The pre-authorization will automatically drop off within 3-7 business days. If both charges remain after 7 days, contact us immediately at support@volanteza.com with your order number.
Q: Is my payment information stored? A: For your security, we do not store your complete card details. If you choose to save payment information for future purchases, only tokenized data is stored through our secure payment processor—never your actual card number.
Q: What currency do you accept? A: All prices are in [USD/your currency]. If your bank uses a different currency, they'll convert at their current exchange rate, and a small conversion fee may apply.
Q: Can I modify my order after payment? A: Once payment is processed and your order enters fulfillment, we cannot modify it. However, you can return items within 30 days according to our return policy. Contact us at support@volanteza.com if you need to make changes right after ordering—we'll do our best to help before it ships.
Q: When will I receive my refund for a return? A: Once your return is received and approved, refunds are processed to your original payment method within 3-10 business days. Please allow an additional 5-7 days for your bank to post the refund to your account.
Q: My payment went through but I didn't receive a confirmation email. A: First, check your spam/junk folder. If it's not there, log into your account to view your order history, or contact us at support@volanteza.com with your payment details—we'll locate your order and resend your confirmation.
Q: Do you accept international payments? A: Yes! We accept international credit/debit cards. Please note that your bank may charge foreign transaction fees, and currency conversion rates apply.
Q: Is it safe to shop on VOLANTEZA? A: Absolutely. We use SSL encryption, PCI DSS-compliant payment processing, and never store sensitive card data. Look for the padlock icon in your browser—that means your connection is secure.
Q: I was charged but my order was cancelled—what happened? A: If an order is cancelled (due to inventory issues or payment problems), any charges are immediately reversed. You may see the original charge for 3-7 business days until your bank processes the reversal. If it takes longer, contact us at support@volanteza.com.
Q: Can I get an invoice for business/tax purposes? A: Yes! Your invoice is emailed automatically after purchase. Need a specific format or additional documentation? Contact support@volanteza.com and we'll assist you.
STILL HAVE QUESTIONS?
We're here to make your shopping experience smooth and worry-free. Contact us anytime at support@volanteza.com—we typically respond within 24 hours.